Written by Karrie Parker, VP Digital Banking at The Fauquier Bank
As we move toward recovery from COVID-19 to our “new normal” it is important to remain vigilant in protecting your finances as well as yourself. Criminals tend to find opportunity in crisis. They prey on our distractions, our fears and our compassion. Just like hand-washing and covering your cough helps to protect your physical health, here are some good habits that will help you protect yourself from becoming a victim of fraud and theft.
- Remember that TFB will never call you to request information you received via text (SMS)
- Never provide your account number or personal information by email or text
- Don’t trust caller ID; Caller ID may be modified to show your financial institution’s name
- Don’t feel pressured to provide information immediately in response to requests via text, email or phone. Using the published phone number, reach out to confirm that the request is legitimate.
- Never provide information over the phone if you receive a call stating that a transaction is canceled, even if the caller claims to be from TFB or any financial institution. Once again, contact our Customer Care Center using the published phone number to inquire about the transaction.
- Don’t click on links in unsolicited emails or texts
- Never give an unsolicited caller remote access to your computer
- Never share user names or passwords with anyone.
- Use unique user names and passwords for each of your online accounts. Using common passwords can provide criminals with access to multiple online accounts.
- Change passwords periodically. Try to use complex passwords whenever possible – include a combination of upper and lower-case letters, numbers and special characters.
- Additionally, please remember that we will not call you to request that you send money, ask for account information or approve a transaction.
- Use TFB Mobile and Online Banking to monitor your account activity daily.
- Set up alerts for any type of activity or transactions.
- Manage your debit card with TFB Mobile card controls.
Beware of Scams and Fraud Related to COVID-19 (Coronavirus)
- Be aware of charity scams that claim to help COVID-19 victims and their families, along with investment schemes involving research for the development of a vaccination
- Some scammers claim to be from medical organizations that have a COVID-19 vaccination and require over-the-phone payments to reserve a dose
- Avoid contributing to organizations that solicit support through social media
- If you want to help, visit the official websites to look for resources and contacts:
- Only use Zelle® to send money to people you know personally and TRUST.
- Do not provide debit or credit card information to unfamiliar or unsolicited fundraising campaigns. Ask them to send additional information. Conduct your own research.